Privacy Policy

This Privacy Policy describes the policies of TrustSwap DMCC, ALMAS-48-CV84, ALMAS Tower JLT, Dubai N/A, United Arab Emirates (the), email: info@trustswap.org on the collection, use and disclosure of your information that we collect when you use our website ( team.finance ), subdomains and Services. By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.This Privacy Policy is designed to address regulatory requirements of the jurisdictions in which TrustSwap offers its Services, including the General Data Protection Regulation (“GDPR”), as enacted by the European Commission. In this Privacy Policy, the terms “Site” and “Services” have the same meaning as described in our Terms of Use. If you do not agree with this Privacy Policy, in general, or any part of it, you should not use the Services.

INFORMATION WE COLLECT:

We will collect and process the following personal information about you:Identity Data: includes first name, maiden name, last name, date of birth, gender, marital status, age.Contact Data: includes billing address, email address, company name, website.Financial Data: includes VAT number and payment card or cryptocurrency wallet details. Transaction Data: includes details about payments to and from you and other details of products and services you have purchased from us.Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site or the Services.Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.Usage Data: includes information about how you use our Site and Services, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site and Services (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.Aggregated Data: We also collect, use and share statistical or demographic data for any purpose. This Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Policy.

HOW WE COLLECT YOUR INFORMATION:

We collect/receive information about you in the following manner:1. When a user fills up the registration form or otherwise submits personal information2. When you Interact with the website3. From public sources

PERSONAL DATA WE COLLECT FROM OTHER SOURCES

We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies).- Technical Data: from analytics providers, advertising networks and search information providers such as, but not limited to: Google, Hotjar, Microsoft Clarity.- Contact, Transaction and Financial Data: from providers of technical, payment and delivery services such as, but not limited to: Stripe, CopperX, MetaMask.- Identity and Contact Data: from providers of chat/communication services with customers including via email such as, but not limited to: Zoho.- Email Communications and Contact Data: from providers of email communications service providers such as, but not limited to: MailJet, ConvertKit.- Business Contact and Financial Data: from CRM service providers who manage contacts and keep a record of communications/ interactions with customers.- Contact Data and Financial Data: from our accounting system that stores email and names of persons sent invoices by email.

HOW WE USE YOUR INFORMATION:

We will use the information that we collect about you for the following purposes:1. Marketing/ Promotional
2. Creating user accounts
3. Testimonials
4. Customer feedback collection
5. Enforce T&C
6. Processing payment
7. Support
8. Administration info
9. Targeted advertising
10. Manage customer services
11. Site protection
12. Manage user accountsIf we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

HOW WE SHARE YOUR INFORMATION:

We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

1. 1. Ad service
2. 2. Analytics & Search Engines
3. 3. Data collection & process
4. 4. Professional advisors acting as service providers to us

We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.We may also disclose your personal information for the following:

1. 1. To comply with applicable law, regulation, court order or other legal process;
2. 2. To enforce your agreements with us, including this Privacy Policy; or
3. 3. To respond to claims that your use of the Service violates any third-party rights;
4. 4. Companies within the TrustSwap corporate family located in UAE, El Salvador and Liechtenstein in order to provide the Services to you;
5. 5. Business partners, suppliers and subcontractors for the performance of any contract we enter into with them or you to provide services such as IT and system administration services, email communications, hosting services, backup services, transaction processing, research, development, marketing and customer support.
6. 6. Cloud service providers to store certain personal data and for disaster recovery services, as well as, for the performance of any contract we enter into with you; (6) Fraud detection service providers who will run certain fraud detection checks against Personal Data provided.

If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.We also may share Personal Data with a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some or all of TrustSwap’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Data held by TrustSwap is among the assets transferred.Except where we are required by law to disclose Personal Data, or are exempted from, released from or not subject to any legal requirement concerning the disclosure of Personal Data, we will require any person to whom we provide your Personal Data to agree to comply with our Privacy Policy in force at that time or requirements substantially similar to such policy. We will make reasonable commercial efforts to ensure that they comply with such policy or requirements, however, where not expressly prohibited by law, we will have no liability to you, if any person fails to do so.We shall require any third-party, including without limitation, any government or enforcement entity, seeking access to the data we hold to a court order, or equivalent proof that they are statutorily authorised to access your data and that their request is valid and within their statutory or regulatory power.Transaction information related to your use of certain Services may be recorded on a public blockchain. Public blockchains are distributed ledgers, intended to immutably record transactions across wide networks of computer systems. Many blockchains are open to forensic analysis which can lead to deanonymization and the unintentional revelation of private financial information, especially when blockchain data is combined with other data.Because blockchains are decentralised or third-party networks that are not controlled or operated by TrustSwap or its affiliates, we are not able to erase, modify, or alter Personal Data from such networks.

RETENTION OF YOUR INFORMATION:

We will retain your personal information with us for 90 days to 2 years after user accounts remain idle or for as long as we need it to fulfil the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

YOUR RIGHTS:

Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at info@trustswap.org. We will respond to your request in accordance with applicable law. You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at info@trustswap.org. Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

COOKIES ETC:

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

SECURITY:

The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

THIRD PARTY LINKS & USE OF YOUR INFORMATION:

Our Service may contain links to other websites that are not operated by us. This Privacy Policy does not address the privacy policy and other practices of any third parties, including any third party operating any website or service that may be accessible via a link on the Service. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

SUBSCRIBING TO TEAM FINANCE PRO:

For users subscribing to the 'Team Finance Pro' plan, additional personal information may be collected, including account preferences, transaction details, and usage patterns related to token creation, token vesting, token locks, token multi-sending, and token staking.This information is utilized to provide and enhance the specific features associated with the 'Pro' plan. Users are reminded that the subscription payments, whether per quarter or per year, are processed through the third-party payment provider 'CopperX.'We recommend reviewing CopperX's Privacy Policy and Terms and Conditions for details on their data handling practices during payment transactions. 'Team Finance' retains the right to adjust subscription prices, and users will be notified of any modifications in accordance with our Terms and Conditions.

GRIEVANCE / DATA PROTECTION OFFICER:

If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at TrustSwap DMCC, ALMAS-48-CV84, ALMAS Tower JLT, email: info@trustswap.org. We will address your concerns in accordance with applicable law.